▽ Processing time
- All items are made to order. Production time is usually 1-2 weeks.
- Tracking the delivery of your order
- Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
▽ Estimated shipping times
- North America: 1-3 weeks
- Europe: 1-4 weeks
- Australia, New Zealand and Oceania: 1-5 weeks
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the post service and your location.
▽ Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
▽ Returns, exchanges and cancellations
- We accept returns, exchanges, and cancellations
- Contact us within 7 days of delivery for a return or exchange request
- Ship items back within 14 days of delivery
- Request a cancellation within 7 days of purchase
- The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
▽ Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Problems with delivery
If the delivery time for your order has exceeded the time indicated in your order list, and the tracking information is not updated - write to us and we will organize a search for your package.
When the postal service finds your package, it will be sent to you. If the postal service declares the package to be lost, we will replace your order or refund your order according to your choice.
▽ Custom orders
We accept custom orders. If you want to make any customizations to our items, such as color change, engraving and other minor additions or you would like us to make a completely custom item for you - feel free to give us a message to discuss the possibility of such order and the details. You can contact us using Contacts page or you can ask a question from every product page.