FAQs
Keep in mind that brass and sterling silver can oxidize over time, becoming darker and more muted. To maintain the original appearance of the product as long as possible, we recommend the following:
- To help prevent tarnishing, store sterling silver jewelry away from direct sunlight and humidity, wrap it in an anti-tarnish cloth, or store it in an airtight container.
- Clean your sterling silver jewelry regularly with a polishing cloth or a soft, lint-free cloth.
- If needed, use a mild, non-abrasive silver cleaner to remove stubborn dirt or tarnish.
- Avoid contact with harsh chemicals, such as bleach, ammonia, or chlorine, which can cause tarnishing and discoloration.
- Do not wear sterling silver jewelry while swimming or bathing.
Custom and personalized orders
We offer a custom order service. If you want an absolutely unique item created under your control, contact us with the subject "Custom Order," and we will make you happy :)
Wholesale and B2B
If you are interested in buying wholesale or working B2B with us, please email us at game.fan.craft@gmail.com. If you have any questions, please contact us.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please check our shipping policies for more information on delivery times and applicable fees.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and PayPal. During the checkout process, you can choose the payment method that suits you best.
Q: Can I make changes to my order after it has been placed?
A: We process orders quickly, but if you need to make changes, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has been shipped, changes may not be possible.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the shipping carrier's website.
Q: What if the order is lost in delivery?
A: If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated, write to us, and we will organize a search for your parcel. When the postal service finds your parcel, it will be sent to you. If the postal service declares the parcel lost, we will replace your order or provide a refund of your choice.
Q: What if I didn't find my order in box?
A: If the contents of the shipment do not match your order, please let us know as soon as possible, and we'll help you resolve this issue by any means necessary.
Q: What is your return policy?
A: We have a 7-day return policy. If you are not satisfied with your purchase, please review our return policy on our website in Terms & Conditions section and follow the instructions for initiating a return.
Q: How can I contact customer support?
A: For any inquiries, you can reach our customer support team at game.fan.craft@gmail.com. We aim to respond to all inquiries within 24 hours.