FAQs
✓ Care instructions
Keep this in mind that brass and sterling silver can oxidize over time, becoming darker and more muted.
To keep the original appearance of the product as long as possible, we recommend the following:
1. To help prevent tarnishing, store sterling silver jewelry away from direct sunlight and humidity, wrap it in an anti-tarnish cloth or store it in an airtight container.
2. Clean your sterling silver jewelry regularly with a polishing cloth or a soft, lint-free cloth.
3. If needed, use a mild, non-abrasive silver cleaner to remove stubborn dirt or tarnish.
4. Avoid contact with harsh chemicals, such as bleach, ammonia or chlorine, which can cause tarnishing and discoloration.
5. Do not wear sterling silver jewelry while swimming or bathing.
✓ Custom and personalized orders
We have custom order service. If you want absolutely unique item, created under your control - that's a point! Contact us with subject "Custom Order" and we will make you happy :)
✓ Wholesale
If you want to buy wholesale, email us at game.fan.craft@gmail.com
If you have any questions please contact us.
✓ How to receive the order at the post office
In order to secure the exact delivery of your purchase every package is marked with branded tape. Please be aware when you are getting your shipment form the post office and make sure to check next few things and insure that the goods are fully preserved inside the package:
1. Overall integrity of the package and markings, all of it including the branded tape mentioned must be sealed and untouched.
2. Weight of the package should match the one in the postal papers that are coming along with the shipment at the moment of its dispatch.
3. If any of this clues are actually taking place please open up the package in the presence of the post officer and check that all of the goods are in the package according to the list in your order.
✓ I didn't find my order in box
If the contents of the shipment does not meet your order - please let us know as soon as possible and we'll help you solving this issue by any means necessary.
✓ What if the order is lost in delivery?
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
Keep this in mind that brass and sterling silver can oxidize over time, becoming darker and more muted.
To keep the original appearance of the product as long as possible, we recommend the following:
1. To help prevent tarnishing, store sterling silver jewelry away from direct sunlight and humidity, wrap it in an anti-tarnish cloth or store it in an airtight container.
2. Clean your sterling silver jewelry regularly with a polishing cloth or a soft, lint-free cloth.
3. If needed, use a mild, non-abrasive silver cleaner to remove stubborn dirt or tarnish.
4. Avoid contact with harsh chemicals, such as bleach, ammonia or chlorine, which can cause tarnishing and discoloration.
5. Do not wear sterling silver jewelry while swimming or bathing.
✓ Custom and personalized orders
We have custom order service. If you want absolutely unique item, created under your control - that's a point! Contact us with subject "Custom Order" and we will make you happy :)
✓ Wholesale
If you want to buy wholesale, email us at game.fan.craft@gmail.com
If you have any questions please contact us.
✓ How to receive the order at the post office
In order to secure the exact delivery of your purchase every package is marked with branded tape. Please be aware when you are getting your shipment form the post office and make sure to check next few things and insure that the goods are fully preserved inside the package:
1. Overall integrity of the package and markings, all of it including the branded tape mentioned must be sealed and untouched.
2. Weight of the package should match the one in the postal papers that are coming along with the shipment at the moment of its dispatch.
3. If any of this clues are actually taking place please open up the package in the presence of the post officer and check that all of the goods are in the package according to the list in your order.
✓ I didn't find my order in box
If the contents of the shipment does not meet your order - please let us know as soon as possible and we'll help you solving this issue by any means necessary.
✓ What if the order is lost in delivery?
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.